Trusted by 1300+ Shop Owners
100+ Ambassdors join us
3000+ members join us
100% satisfaction Gaurantee
100+ Pickup points
Trusted by 1300+ Shop Owners100+ Ambassdors join us3000+ members join us100% satisfaction Gaurantee100+ Pickup points
SUPPORT
UMIVAPE FAQ
Get fast answers on vape tanks, vape mods, and vape kits here.
Product
UMIVape Electronic Cigarette has a large Battery capacity: 1000mah, which provides you with enough power to last 3 days without needing to recharge
UMIvape Electronic Cigarette has a 2ml refilled pod and a 10ml empty Electronic Liquid bottle with manual filling. Checkout the E-Liquid filling instructions
- Fill The Empty Bottle With E-Liquate
- Insert The Prefilled Bottle Into Empty Cartridge
- Pull The Lock Up
- Turn The Whole Device Upside Down For Filling Into Cartridge
- Enjoy
UMIvape APEX combines a 2ml refillable pod with a 10ml empty Electronic liquid bottle for manual filling. Its advanced coil technology allows for refilling up to 2 bottles of e-liquid.
Yes, all the UMIVape artificial cigarettes are compatible with all types of electronic liquid flavours to suit various preferences, From fruity blends to menthol options and classic tobacco flavours choice is yours.
Yes, UMIVape devices are all rechargeable. They have a large battery that can be charged with the charger. Based on the LED light status, you can choose the time to charge the device.
80%-100% Green LED light
60%-80% Green LED light
40%-60% Blue LED light
20%-40% Blue LED light
0%-20% Red LED light
- Device ON/OFF
Click the function button 5 times continuously to turn the vaping devices on or off. The device features both air-driven and button-controlled operation. - Button Function
When the device is in working mode, click the button 2 times continuously in 2 seconds to adjust the power; click 3 times to change the theme; click 4 times to activate the child lock. - Voltage Adjustable
Adjust the working voltage by clicking the function button three times continuously when the device is on.
Medium Voltage ..
Low Voltage .
General
TPD compliant product/ Check on each countries official website based on the ECID number
Through advanced coil technology and high-quality cotton, we ensure that our electronic cigarettes are leak-free.
The smoking pod is magnetically connected to the device and can support 2 bottles of electronic liquid. Once the pod is used up, it can be replaced with a new one, and the device is rechargeable. This is different from other brands, which are either disposable or require coil replacement.
For MTL vapers, simply vape directly when it's ready to use and enjoy. If you are a heavy smoker or DTL vaper, you can keep pressing the function button while vaping. This will provide different experiences between MTL and DTL vaping.
When using the UMIVape electronic cigarette device, you can view power, battery percentage, resistance, and puffs. Press the button three times to access the theme, reset, and clear the puff count.
Membership Questions
By becoming a member, you can enjoy exclusive benefits every time you shop from UMIVape e cigarettes store.
Simply go to the login option, choose "signup" as a member, fill in your details, and gain access.
No, the UMIvape membership program is free for all. Just sign up and enjoy the benefits.
Yes, You can cancel your membership at any time.
Do members get exclusive discounts or early access to new products?
Members receive early access to new products, earn points on every purchase, and redeem those points for exclusive rewards.
Wholesaler Questions
To become a UMIVape wholesaler, simply fill out our wholesale application form on the website, providing details about your business, location, and products of interest. Once reviewed, our team will contact you with further steps to start your wholesale partnership with us.
To qualify as a UMIVape wholesaler, you need to have a registered business that aligns with the vaping or e-commerce industry. We look for partners who share our commitment to quality and compliance with local regulations. A valid business license and tax identification number are also required during the application process.
We offer competitive wholesale pricing based on order volume. The more you order, the greater the discount. Additionally, we provide tiered pricing structures for long-term partners, helping you maximize profitability as you grow your business with us.
Yes, there is a minimum order quantity (MOQ) for wholesale purchases, which varies depending on the product category. We ensure our MOQs are flexible to accommodate businesses of different sizes, allowing you to scale your orders as needed.
UMIVape provides comprehensive support to its wholesalers, including marketing materials such as product images, banners, and promotional content. We also offer product training and ongoing updates on new launches to ensure you're well-prepared to market and sell our products effectively.
Yes, we offer customization options for our wholesale partners. You can choose from a wide range of products and packaging options to tailor your order to your specific customer base. Please contact our team to discuss your customization needs.
Once your order is placed, you will receive a tracking number for your shipment. Additionally, you can log in to your UMIVape wholesale account to manage and track all of your orders, view your order history, and receive updates on shipping status.
For any wholesale inquiries or support, please contact our dedicated wholesale support team via email at info@umivape.com or through our contact form on the website. We're here to assist you with any questions or issues you may have.
Ambassador Program Questions
It’s a program where individuals promote UMIVape products and earn rewards for successful referrals.
Visit the UMIVape website, sign up, and create an account to get your referral link.
Promote UMIVape products and share referral links to generate sales.
Ambassadors earn commissions for referrals, plus exclusive deals and discounts on product purchase.
Ambassadors have the opportunity to gain early access to UMIVape's new products and exclusive deals.
